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ProductReview.com.au has affiliate partnerships. You'd think that but I had the same shitty experience with them on this front. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App means cancellation or significant delay of flight(s) which. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Buy guaranteed tickets for sold out events at a fair price. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Its a disgrace. We/Us/Our We are the Booking agent with whom You made the Booking. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. So sorry. They agreed I shoudl get a refund, then asked for my account details for the refund. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. A police report confirming details of the theft. . The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. means an unforeseen circumstance completely outside. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. This is not an insurance policy. It goes against our guidelines to offer incentives for reviews. We may consider other Emergency Circumstances at our discretion. Ticketek takes the issue of scalping seriously. Can I purchase multiple orders in one transaction? Tixel is a safe ticket marketplace to trade tickets from Ticketek. Lost a baby recently? What can I do if my tickets are lost, damaged or stolen? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Adverse weather with no Government Agency warnings not to travel. Just upload its fucking DEATH CERTIFICATE. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Secure Accounts Widget In event of a Refund Application the English language version shall be the basis of settlement. Where You are the business owner or registered Director, or a member of Your family is. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Where the examination is being provided by a commercial business (not by an educational board). The office was just as bad as the ticket fees would have you believe. Do I need any special hardware or software for print at home tickets? I got tickets to a concert from ticketek that got cancelled of covid. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Sell tickets directly from your Ticketek Account. How did this happen? Budjerah: 6:00 6:30pm Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. means weather where a Government Agency has issued warnings not to travel which mean. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . No way to recover tickets. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Therefore, it's impossible to speak to an actual person. Where You have not been physically examined by a Doctor prior to the date of the Booking. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Maisie Peters: 7:00 7:45pm To read more about Covid-19 please visit our dedicated page here. All Theatres and productions and sporting events should seek alternative partners. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Would I ever get the tickets! It's about $1500 and I have no idea what to do next. are the business owner or registered Director, or a member of. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Like. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. A doctor cannot be You or a member of Your family. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Confirmation that the document cannot be replaced in time for the Booking. Press J to jump to the feed. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. A copy of the letter requiring Jury Service. ?DO NOT BUY TICKETS FROM TICKETEK! Adverse weather with no Government Agency warnings not to travel. Doors Open: 5:00pm Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They will do anything to hide from you. Years ago I did a few days temping at Tiketek. No reply emails or any form of communication. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Absolutely appealing customer service!!!!! Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? I want an refund, yet there is no way I can get it. Are Refundable tickets offered on Gift Voucher sales? I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). NEVER NEVER again. Ticketek Marketplace - Buy and Sell Tickets Why are there multiple listings for the same event at different prices? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. They ended up rejecting my application for a refund and closing it down entirely. Travel insurance and COVID-19: what you need to know. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets If you've forgotten your account details, never fear we also . Why does Ticketek Marketplace charge fees? Check to see if they have an online lodge system. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Abhorrently bad process for handling refunds and rescheduling due to illness. Ive forgotten my password/My password has expired. Then I looked on Trustpilot at their reviews and really started to worry! Ticketek refunds, the true facts - The Vigilante News No contact, no reply, nothing.You have stolen money from thousands of people who need it. Why is your site permanently unavailable. They stole my money too. Any temporary relocation for work must be for a period of at least 3 months. How insensitive is that. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. They need a better system and more staff it seems. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. There is no customer service centre you can call, just an automated voice call telling you to email. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Can never get a refund on tickets and/or speak to someone within Ticketek. A copy of the notice of failure or disruption of the public transport. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. is cancelled, postponed or cannot be fulfilled by the. Worst website and app I have ever used!!! ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? i spent 2 hours online and still didn't manage to secure tickets. Simply do not try to contact them in any way shape or form.Worst customer service. I was certainly given the runaround by others who I had dealt with. Refunds & Exchanges Follow New articles New articles and comments. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. (This can normally be obtained from the transport companys website). Our integration means you can list tickets for resale directly from your Ticketek account. Emergency Services Police, Fire and Rescue Service or other Emergency Services. What gives? Attendance at business meetings and business travel. Please also read the General Conditions of Refund. If there is a financial failure of any Transport provider. Further details in the disclaimer. Ticketek Voucher: $25 OFF Mar 2023 | Nine I replied and asked for a direct line or email address to speak to management/no reply since. Almost 90 days and still waiting for my refund back. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Where You have not been physically examined by a Doctor prior to the date of the Booking. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Poor service really. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Instead I was sent the PDF email after the show. Any reason for refund must not be foreseeable at the time. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Presented by: Confirmation of failure or disruption of the public transport. Is it cheaper to book online or through a travel agent? Requesting a Refund. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Cannot add tickets to wallet. Easy as. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Any temporary relocation for work must be for a period of at least 3 months. Ticketek Australia | ProductReview.com.au By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She made time to help & sort out the transfer of tickets to this area. Ticketek routinely mismanages ticket processing which should be simple. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Refundable tickets via tiketek not refundable? : r/sydney Reddit and its partners use cookies and similar technologies to provide you with a better experience. As it got closer to Christmas I started to worry, as they were to be presents. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Once got a response to an email because I didnt purchase the ticket wont gi. Are Refundable tickets available through Ticketek Marketplace? An incident number or report from the Police or relevant traffic authority. There is no phone number, only an email which does not get answered. , please contact the Customer Service team directly for further advice about your Refund. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. What is the Ticketek Marketplace Terms and Conditions for? Don't EVER buy for a friend, NIGHTMARE. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Please comply with any stated ticket limit for this event. Times are approx. Abusive partner? means the unforeseen change of the date of an examination that. Hands down. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Sell Ticketek tickets | Tixel means an unforeseen circumstance completely outside. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) etc. Many of us haven't booked on line since COVID started, The site is worse than I remember. Finally got an answer from them when I contacted fair trading to help. An incident number or report from the Police or relevant traffic authority. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia If could give a minus 10 score I would. This is such scummy conduct. A police report or crime number to confirm the theft(Self-declaration not accepted). Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Sell tickets directly from your Ticketek Account. Zero stars, uselessly run, waste of a time company. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Clunky unhelpful booking site for Mary Poppins Melbourne. It's criminal and needs serious investigation. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Voluntary relocation or where you are changing employer for a new role. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Any translation of this document from English is for assistance and information only. IMPORTANT Any translation of this document from English is for assistance and information only. New comments cannot be posted and votes cannot be cast. To read more about Covid-19 please visit our dedicated page here. Where You have not been physically examined by aDoctor prior to the date of the Booking. :(, tails, they sent an email saying they has processed the refund. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Appalling service. Ticketek wastes YOUR TIME like it doesn't matter. PDF Ticket & Entry Conditions We also ensure all reviews are published without moderation. Ticketek Marketplace - Buy and Sell Tickets Why should I buy from Ticketek Marketplace? There is no phone number, only an email which does not get answered. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. A copy of the travel warning from the Government Agency. Where a Ticket is offered for sale, sold or I can not believe in this day and age HOW BAD this company is. Companies can ask for reviews via automatic invitations. Change My Location Where you cannot provide evidence that the person affected is within the. Inspite of giving all the details, continuous email stating - send it in new format or send more information. I will NEVER buy tickets from this company again! But the thing is, they didn't. I find the app difficult to navigate. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . No way to recover tickets. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I received an error message after purchasing tickets. Attend participate in, take part in, use, or be present at. Safe, Fast and Verified Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions.