This article is published to give you an update regarding the class action filed against Viagogo. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Piggyback tickets may not be sold in the same listing. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Taylor Swift Tickets. 6.6 No Agency. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. says firm changed policy to deny refunds if tickets can be used in 2021. The difference between 'cancelled' and 'postponed' events is . That's not something you're likely to shake off. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Which? During this time, the Site will be temporarily unavailable. Anna Netrebko concert canceled by Taiwan orchestra Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Complain to the ticketing website. 2.4 Listing. Coronavirus: Will I get a refund on my ticket if events are cancelled Tickets for Waste Management Phoenix Open. According to the consumer group Which?, Viagogo's terms and conditions say . If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. 6.10 Notices. Viagogo Refund Policy MoneySavingExpert Forum Required fields are marked *. viagogo - Buy & Sell Concert, Sport & Theater Tickets All Rights Reserved. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. 6.11 Permitted use. Note that Your payment may be withheld if you violate this clause. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. 2.17 Season Cards. . Ive been told a refund is coming in 10 days 4 times now. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. If this is also unsuccessful We will not offer a refund. We will also add Tax on our fees as applicable. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Carnaval Barranquilla Tickets. Instead, it sat on your $2,031. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . I had put the required amount of 180.00 per a ticket. Viagogo-cancelled event and refunds. Copyright (c) 2006-2023, viagogo AG. Calls for cancellation and refunds as Elton John postpones tour dates Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Generally; My event is cancelled or postponed - What do I do? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Add in you are not the original purchaser of the tickets. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Section 75 - Tickets bought from Viagogo and concert cancelled If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Your email address will not be published. Far too many 3rd parties in there. 6.2 Waiver of Consequential Damages; Liability Limit. I would love to join this lawsuit as I am in the same boat! 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. We cannot control the policy of third-party resellers.'. They gave me complete nose bleed seats. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Tomorrowland 2023 Tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo promises "a full refund" if any problem arises, while Get Me In! Jay Chou Concert Tickets. When Your Event is Canceled or Postponed. Read Customer Service Reviews of www.viagogo.com - Trustpilot To be a member of this Site, You must agree to accept the terms in this Agreement. By using our Site, You agree to accept this Agreement. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. They will not give me any explantion for this. 1. Viagogo - PayPal Community Unfortunately it might take a lot of back and forth communication. To register, You must provide your real name, address, phone number, and email address. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Join The National Math and Science Initiative Class Action, Today! 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 6.7 Third Party Information. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. viagogo - Buy & Sell Concert, Sport & Theater Tickets viagogo - Buy & Sell Concert, Sport & Theater Tickets A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. . 4. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. However, despite the official announcement . To open a dispute: 1.Log in to your PayPal account. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Can I Get a Refund from Viagogo? - GetHuman Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Sellers should use our automated online confirmation process. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. When We receive an offer by bank transfer, We will check to see if the bank account is valid. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Please add me to the list. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Please add me Celine Dion Golden 1 Sacramento Ca want my money back. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Many event managers have already committed to providing refunds for cancelled events. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Mar 1, 2018. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. At no time do We provide the Buyer's payment information to the Seller. How do I find tickets I've already downloaded? This is the easiest way to get your money back. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. My partner has a job where he is required to go away at the last minute. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo had a selection of how much did you want to spend for a ticket. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Nelnet Servicing Data Leak Your Personal Information At Risk! 3.2 Other Information. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. I entered the incorrect email when registering, how do I change it? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed Why can't I see my order or sale in my account? 2.14 Substituted Seat Locations. 4.2 Stolen Property. No further contact on future rescheduled date since October 2020. If your event has been postponed, you do not need to return your ticket. Viagogo | ProductReview.com.au If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 684 Posts. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. . Rufus Du Sol Tickets. Gig tickets: How to get a refund when the show won't go on I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Kiwi issues warning after Viagogo 'ripped off' elderly mother Elton John Concert Tickets; Andr Rieu . Why is the price printed on the ticket different to what I paid? Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Romeo Santos Tour 2023. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. If the event . Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. If you fancy a viagogo event roulette then use this company. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Only to be given the run around. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Additional information can be found in our FAQs and on the ticket details pages. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. We would like to show you a description here but the site won't allow us. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events.
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