The lawsuit cites several examples in which the site failed to make refunds. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. But these are unprecedented times.. And the seats they offered were listed for $30 less than the ones I purchased. They sell you things they don't actually own and if there's an error, too bad for you. All Rights Reserved. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund I tried contacting support and I kept getting the same response. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. It is important to note that the settlement is not final and the settlement process is ongoing. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. For more information about reviews on ConsumerAffairs.com please visit our In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Please add me I have communication and documentation to prove stub hub is just keeping my money. You must contact the Combined with viagogo, we now span 90+ countries around the world. Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute I had to spend hours on the phone with StubHub just to get them to do their job. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. THEY LIE. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. I purchased six tickets to Hamilton on 12/1/21. In April, when the suit was filed, MLB had . McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . How to Get a Refund for All Your Tickets - Vulture This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . 01-21-2022 10:07 AM. The law required StubHub to refund all eligible buyers before May 3, 2021. Read the complaint here: StubHub Refund Class Action Complaint Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. At regular volume, we can afford to take that risk. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. SV is correct. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. NEWS. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Class Action Lawsuit Against StubHub - LAW LID Never again StubHub. The suit also calls for a return of customer trust. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Do not use STUBHUB, they are not an honest business. Its now 3/3/22 so thats 64 days since I requested the refund. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Angry Fans Say First the Concerts Were Canceled, Then the Refunds I bought my tickets under a much different safety expectation. This is so ridiculous. The company is accused of failing to resolve complaints from tens of thousands of customers. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. StubHub - Wikipedia StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. The suit was filed in error, according to the plaintiff. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. But, as an alternative, the 120% off coupons were also . We value your privacy. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The new policy offerers a coupon. A link has directed you to this review. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Well start sending you the news you need delivered straight to you. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Please add me to this class action against STUB HUB. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. We value your privacy. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Unsubscribe at any time. 24/7 customer support: StubHub is represented by McDermott Will & Emery LLP. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Sign up for ClassAction.orgs newsletter here. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Under normal circumstances, these processes are manageable. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. 19. Emily Walsh. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 Moreover, the company will be forced to refund its customers. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Others were postponed. "If you have tickets to a show that is postponed, you will be able to select your refund . He also is very certain that the game is sure to be canceled. StubHub is a scam and a fraud. StubHub Settles For More Than $9.5 Million With Customers Denied Cash The case seeks monetary damages and restitution remedies for consumers. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Sign up to receive our free weekly newsletter. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. StubHub to refund over $3 million to more than 8,500 Colorado customers The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. If you would prefer a cash refund, simply . Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. 2. The complaint claims that the company did not offer refunds for tickets to canceled events. Sep 15, 2021, 1:28 PM. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. It is ridiculous. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. According to the filing, McMillan purchased two tickets to an NHL game in early March. All Rights Reserved. The Court has not decided who is right. The NHLs suspension caused a spike in the number of e-tickets sold. This is the only way to get a cash or credit award under the Settlement. Let us know in the comments! You will not receive a Settlement award under the Settlement. StubHub is the world's top destination for ticket buyers and resellers. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. . I bought 2 tickets to a concert in SC that was cancelled. FALSE. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Looking for a class action lawsuit in Nebraska. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. How do I know I can trust these reviews about StubHub? Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. According to the filing, McMillan purchased two tickets to an NHL game in early March. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Unsubscribe easily. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Read our Newswire Disclaimer. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. The first person I spoke with said that the tickets had been sent. Sign me up! Top 835 StubHub Reviews - ConsumerAffairs StubHub to refund canceled events after pandemic complaints Its policies are not just designed to protect consumers. StubHub To Refund Canceled Events After Pandemic Complaints I was offered alternative tickets. I will (apparently) receive a refund, but the damage is done. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Either take their alternative or take a refund. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. All of these happen in 10 minutes. This field is for validation purposes and should be left unchanged. But the company does not need to comply with the law to avoid liability. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. McMillan then asked StubHub to refund his money. This is not a solicitation from a lawyer. The U.S. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. status of any class action settlement claim. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. No refund bottom line. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. StubHub denies any wrongdoing or liability. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern He was promptly told no because the game was not technically canceled, only postponed. I was denied my request for a refund. Click. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. A California state court authorized the notice. Ive been trying to get my money back for 2.5 years with no luck! If you sell on Stubhub they will waive the sellers fee. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. If the other driver has minimum liability coverage, can I still sue them? New cases and investigations, settlement deadlines, and news straight to your inbox. StubHub is an American ticket exchange and resale company. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Still no luck. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Thanks ! It was also worth 120% of the original order price. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Prices may be higher or lower than face value. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Our content is intended to be used for general information purposes only. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. StubHub stopped guaranteeing cash refunds. I am disputing through PayPal. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Actions does not process claims and we cannot advise you on the StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News Come to find I was charged $300 from my bank account. No mention is made of the safety of the attendees. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. In the . They sent me tickets for a baseball game on the wrong day. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote.
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